IT Officer (Pakistan)

House # B-IV-1646, Street # 8,
Muslim Town, Rawalpindi.
Tel: (+92) 0321 5127026
Email: matee7879@yahoo.com
MATEE UL HASSAN

OBJECTIVE:
To be a factor of a reputable organization offering high growth potential, where I can apply my skills for the augmentation of the organization as a proactive part of the team in the field of Computers/Information Technology.

QUALIFICATIONS:

M.Sc. (Computer Science)                  2006
Federal Urdu University of Arts, Science & Technology, Islamabad.

Post Graduate Diploma (Applied Information Technology)   2000
Hamdard University, Karachi.

B.Sc. (Physics, Mathematics General & Chemistry)      1998
Bahauddin Zakariya University, Multan.

F.Sc. (Pre-Engineering)                  1995
Board of Intermediate and Secondary Education, Multan.

Matric (Science)                     1993
Board of Intermediate and Secondary Education, Multan.

WORK EXPERIENCE:

CURRENT JOB
         Officer Grade (Band I)         Habib Bank Limited
(Pakistan's largest bank, having a countrywide and international branch network)
         01-03-2008 to till date

Responsibilities
•   Welcome and greet all customers.
•   Perform financial transactions (cash, transfers, foreign exchange) timely & accurately.
•   Eliminate risk of cash differences by following diligently the process set & ensuring accurate delivery of cash to customers.
•   Handle all exchange related transactions.
•   To maintain the inventory for security instrument like DD's and Bankers Cheque.
•   Adhere to all policies and processes to ensure smooth processing and low risk.
•   Balance daily all transactions.
•   Reduce wait time and serve time by efficient handling of process.
•   Inform customers about the alternative delivery channels of ATM/Self service banking area.
•   Investigate thoroughly differences in books by following required process of checking reports, notes denominations, etc.
•   Accurate input of cash transactions in system.
•   Input/update of all account cash.
•   Operating cash teller machine.
•   Handle all customer enquiries.
PREVIOUS JOB-I
         Support Executive
         Securities & Exchange Commission of Pakistan (SECP)
(An apex regulatory body of corporate sector & stock markets in the Country)
         06-06-2005 to 29-02-2008

Responsibilities

•   Ensure proper system set-up for smooth conduct of systems functionality.
•   Ensure adequate security on computer systems access through proper password control (for users).
•   Coordinate with IT staff for installation and on-going support for new application systems.
•   Prepare operational activity plans for each system.
•   Prepare plans/instructions for operations staff.
•   Maintain proper records of all systems in the computer centre and ensure proper change management procedures are followed during every update.
•   Provide exceptional end-user support via telephone, e-mail and face-to-face interaction.
•   Provide desktop application support for local and enterprise software.
•   Provision weekly reports for superior.
•   Provide desk-side support to resolve problems and answer support questions.
•   Test new applications and upgrades to existing applications.
•   Configure, maintain and troubleshoot IP Network.
•   Hardware maintenance and software management.
•   LAN setup and support.
•   Client connectivity and install necessary network equipment’s.
•   Provide support on troubleshooting (hardware, printers, scanners and LAN).
•   Installation, configuration and troubleshooting of windows operating system.
•   Configuration management of shared processing and storage infrastructure.

PREVIOUS JOB-II

Internee (Underwriting)
National Insurance Company Limited
(Largest Insurance Company of the Pakistan)
11-04-2005 to 05-06-2005

Responsibilities
•   Preparation of income/expenditure & profit/loss statements.
•   Operation of accounting software
•   Maintaining file of concerned departments
•   Maintaining record of debit/renewal/credit notes
•   Maintenance of computerized inventory record
•   Installation of operating systems on the computers of NIC
•   Data Entry and Computer typing work
•   Routine Mail replies
•   Monitoring documents for signature/approval and follow up of issues/priorities
PREVIOUS JOB-III

         Computer Operator-cum-Office Assistant
         Audio Medics (Pvt.) Limited
(Dealing in Hearing Aids, Audiological & Medical Equipments)
         04-06-2001 to 20-03-2004

Responsibilities

•   Handle daily routine Office Administration
•   Day-to-day correspondence
•   Order/Data Entry and Inventory management
•   Filing
•   Maintaining records
•   Attending phone calls & response accordingly

REPORTS AND TRAINING COURSES:

1.   Research and survey paper on Denial of Service (DoS) attacks on Web Servers and their Counter Measures, the impact of Denial of Service attack on local Internet Service Providers (ISPs) in Pakistan.
2.   Attended four-day training workshop at Habib Bank Limited on “Daily Transaction Process of Banking System” & forwarding of all data to Habib Bank Limited Headquarters Karachi by using a developed software application.
3.   Attended two-weeks training program at National Institute of Fire Technology, Islamabad on “Fire Prevention & Safety Officer’s Course”.
4.   Attend three-week training program at ALM Consulting, Islamabad on “Office Automation”.

COMPUTER SKILLS:

   Operating System
   Dos 6.22
   Microsoft Windows 9X
   Microsoft Windows NT 4.0
   Microsoft Windows 2000
   Microsoft Windows XP
   UNIX

   Software Packages
   Microsoft Word 97/2000/XP
   Microsoft Excel 97/2000/XP
   Microsoft Power Point 2000/XP
   Internet & Email

   LAN Networking
   Cable Configuration
   Networking Adapter Configuration
   Configure TCP/IP Settings
   Punching the Connectors
   All kind of trouble shooting of LAN
   Wireless & Mobile Communications

Application Development Tools
   Oracle 8i, SQL Server 7.0, Visual Basic 6.0

Multimedia Development Tools
   Flash 5, Dreamweaver 4, Adobe Photoshop 6.0
Hardware   Assembling Systems
   Repairing Systems
   Configuration of different parts of systems
   Partitions of Hard Disks (NTFS & FAT 32).
   Trouble Shooting
   Installation of Operating Systems
   Installation of Servers
   Installation of Drivers
   Installation of all kind of Softwares

Languages   C/C++, Java, HTML

OTHER SKILLS:
1.   Effective communication skills in English/Urdu (written & oral).
2.   Excellent planning, organizational & interpersonal skills.
3.   Good attendance record and evidence of consistent fully satisfactory performance.
4.   Strong knowledge of ISO-9001, ISO-9002 & ISO-14001 certificates.
5.   Ability of speedy computer English Typing.

AREA OF INTEREST:

•   IT Operations/Help Desk Support
•   System/Network Engineer

PERSONAL INFORMATION:
Father’s Name      :   Muhammad Iqbal Sabir
Religion         :   Islam
Date of Birth         :   August 16, 1978
CNIC No.         :   36502-1392712-9
Marital Status      :   Married
Nationality         :   Pakistani
Domicile         :   Punjab (Sahiwal)

REFERENCES:Will be furnish on request.