These are my comments in bold.
XXXXXXXXX XXXXXXXXXXXXX
XXX E. XXXXXXX Drive
XXXXXX, CA 94XXX
Home Phone: (XXX)XXX-XXXX
Cell Phone: (XXX)XXX-XXXX
Provide your primary contact Email:
XXXXXXXXXXXX@gmail.com OBJECTIVE
To obtain a desktop support management position with a
strong, growing organization that provides a challenging work
environment and career advancement opportunities. ---
Sounds too cliche- TECHNICAL SKILLS
Software: MS Office, Avaya BCMS Vu, Cisco CallManager,
ADP Payroll, Citrix
Hardware: Dell PowerEdge servers, Desktops(Dell, Compaq, HP, Lenovo)
Cisco Routers and VoIP Phones, Printers(Okidata,
Lexmark, HP)
Operating Systems: MS Windows 9x, 2000, XP, SCO
UNIX – should be caps Networking: TCP/IP
Databases: MySQL, PostgreSQL
PROFESSIONAL EXPERIENCE
XX/XX to Present XXXXXXXXXXXXXXXX XXXXXXXXXXXX, CA
DESKTOP MANAGER
Summary of responsibilities:
* Track and monitor technician projects, assist and provide
technical skills as needed, ensure projects are closed
accurately and timely.
* Provide leadership and mentoring to technicians balancing
personal objectives with projects; match technician skills
with growth opportunities, locate and create opportunities
for growth.
* Develop and publish monthly reports for upper management
summarizing project details, call volumes, and resolution
times for each dealership.
* Conduct and document annual performance reviews, providing
feedback to technicians for career growth.
XX/XX to XX/XX XXXXXXXXXX XXXXXXXXXXXX, XX
CUSTOMER SUPPORT MANAGER
Summary of responsibilities:
* Track and monitor projects, workloads, and phone calls for a
15 person customer support team in a software and hardware
support environment.
* Schedule staffing and monitor work loads based on call
volumes, complexity of projects, and staffing levels
for the accounting department.
* Conduct monthly performance reviews, establish team goals,
plus handle and resolve escalated customer service issues.
* Travel to businesses monthly and perform hardware installations,
load software programs, and conclude with software training.
EDUCATION
Bachelors Science - Business Management., University of California-LA, 2000
Associates of Arts - Accounting, Santa Monica Community College, 1996
You might also want to check out a page I have found in the past to be helpful
http://www.careers.candidopinion.net/rsmDosandDonts.html
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