Executive SummaryA results-oriented professional with deep and comprehensive business and technical knowledge, as well as experienced in all aspects of IT in domestic and international environments.
Leader of global cross-functional project teams, and bagging a strong background in the technical consulting, software & hardware infrastructure, supply chain, administrative processes (HR, payroll, accounting ), inventory management, and facilities & equipment maintenance. All this crossed with the experience in wholesale, retailing, manufacturing spaces for electronic, medical & consumer goods.
Seeking a managing or consulting position, in a dynamic environment, with demand of a merge of hands-on technology, excellent communications skills, and leadership; blended with a mindset to raise operational efficiency and company’s profit.
Key Management and Technical Competencies* Client management
* SAP ERP (MM, SD)
* SAP SUS (SRM-Supplier Self-Service)
* SAP SNC (Supply Network Collaboration)
* SAP BC ( Business Connector )
* SAP XI (Exchange Infrastructure)
* Business Analysis
* ITIL Problem/Change/Incident Mgmt.
* Strategic planning
* LAN/WAN design and deployment
* Business Analysis and Transformation
* Voice & Data Networks
* Quality control and assurance / ISO-9000
* Unix, AIX, Linux, Novell
* P.M.I. Project Management
* Java / J2EE
* Technology Infrastructure
* MS Sharepoint Services
* Problem resolution and troubleshooting
* IT Consulting
* Web Portals & Services
* RDBMS: Informix, Oracle, MS SQL Server.
Education* Master Degree in Computer Science*, University of Costa Rica, San Jose, Costa Rica. (Currently coursing.)
* B.Sc. in Computer Science, University of Costa Rica, San Jose, Costa Rica, 1996.
* 2-year Diploma in Accounting , Naranjo High Level School, 1987
Professional ExperienceDirect Spend Global Initiative Manager - Supplier Portal & Connectivity Service
Global Operations Manager - Supplier Portal & Connectivity Service
Procter & Gamble – Global Business Services - Costa Rica
Period 5/2006 – Present* Leader of a global and cross-organization team, located in different regions, in charge of the Supplier Connectivity (SAP-2-ERP) program (portfolio of projects) for the Direct Spend (raw material inventory) reduction initiative.
* Manager of projects (thru all phases design, build, test, and implementation) SAP ERP and Web Portal solutions for P&G Supplier Portal’s Material Planning area.
* Responsible to work with business partners across regions, and the technical staff, to design the appropriate solutions. Single point of contact between business and technical partners during the execution of development projects.
* Manage and governance of service ITIL processes (problem, change and incident management), as well as supervise IT contractors (HP & others) on compliance of SLA.
* Governance of global service management group for Supplier Connectivity service to comply with internal clients SLA’s.
Information Technology Operations & Project Manager
Advantis Corporation, Fl, USA - Costa Rica Operations
Period 2/1999 – 2/2006
* Developed all operational policies and procedures for the IT consulting department, including business processes and flows, and initiate implementation of best practices.
* Key contact for all international customers’ accounts within free zone status in Costa Rica. Among them AETEC
www.aetec.com , EQUIFAX
www.equifax.com , TriQuint Semiconductors
www.triquint.com, INAMED
www.inamed.com , Language Line
www.languageline.com , L3 Communications
www.l-3com.com , and Merrimac Industries
www.merrimacind.com* Project manager and single point of contact, for clients’ requested projects from design thru implementation and closure of projects.
* Business and technical advisor for projects in the following areas: Software developments (Web sites, HR, Payroll, Equipment Maintenance Control, Inventory Control, and Employee’s Training Control), and Infrastructure (Voice & Data networks, LAN/WAN Networks).
Information Technology Supervisor
SAWTEK Inc., U.S.A. – Costa Rica operations
Period: 2/1996 - 2/1999, * Provided full functional status for Costa Rica site operations kick off.
* Defined, designed, and implemented HR, Payroll, and Accounting Reporting applications and databases for Costa Rica Site's needs.
* Implementations of the LAN/WAN integration between Costa Rica and Orlando sites, saving 50% of the budget on voice communications.
* Supervised day-to-day operations and status of systems (ERP/MRP) in order to keep plant running 24 hours at day.
* Responsible for negotiation and supervision of providers and contractors.
Systems and Telecommunications Supervisor
Geest Bananas PLC, UK. - Costa Rica Operations
Period: 1/1994 - 1/1996, * Managed all related issues with networking and telecommunications needs for Costa Rica Operations
* Re-engineered of all phases of networking and telecommunications at the six sites across the country
* Managed and coordinate setup of satellite link to interconnect Geest Costa Rica network with Geest operations at Miami, St. Lucia Island (Caribbean) and headquarters at England.
* Management and deployment of the largest wireless networks (at that moment) in the country to interconnect all 6 sites across the country with voice and data transmission.
* Management and deployment of servers and systems (AIX, SUN, NOVELL) for each site within the country.
* Management of technical support team and procedures at the six sites across the country.
Training* “SAP SD Overview”, P&G, San Jose, 2008
* “ABAP Development Overview”, P&G, San Jose, 2008
* “SAP - Supply Chain Boot camp”, ATOS Origin, San Jose, 2006
* “Administering Microsoft Sharepoint Services”, New Horizons, Costa Rica, 2007
* “Java Programming”, Oracle University, Costa Rica, 2006
* “ Introduction to ATG Dynamo”, Procter & Gamble, 2006
* “Successful Project Management (P.M.I. methodology)”, Procter & Gamble, 2006
* “Seven Habits of the Highly Efficient Persons”, San Jose, 2006
* “FDA regulations: An overview of the 21 CFR”, INAMED, Costa Rica, 2001
* “Project Management, PMBOK”, Advantis Corporation, 1999.
* “Clinical Good Practices Overview”, INAMED, 2001.
* “Best Practices for Laboratories and Clean Room Environments”, INAMED, 2001
* “Customer Service Best Practices”, Advantis Corporation, Costa Rica, 2001
* “Implementing ISO-9000”, José Leñero y Asociados, San José, 1996
* “IBM RS/6000 Administration”, IBM, 1994
Technical Skills Summary* MRP/ERP: SAP (MM, SD, BC, XI, SUs, SNC), Customized MRP II based systems.
* Networks: TCP/IP protocol family, Spread Spectrum, Wireless, Microwaves, LAN-WAN, CISCO, MICOM, Voice/IP, Voice & Data Multiplexing.
* Operating Systems: MacOS, Win9x/NT, Netware, VMware, UNIX (Solaris, System V, AIX, LINUX).
* Programming Languages: Visual Studio, Visual FoxPro, Pascal, Java, J2EE, HTML, and XML.
* Web Software & Services: Some exposure to ATG Dynamo, Oracle JDeveloper, and SAP Portal.
* Database Management Systems: INFORMIX, SYBASE, MS-SQL Server, Oracle, PostgreSQL.
