BIO DATA
Name : FAROOQUE QURESHI
Date of Birth : 02-11-1981.
Address : Rehmat Manzil, House no. 4334,
Jagganath Shah Ka Rasta,
Ramgunj Bazaar,
Jaipur – 302003.
Email:
farycarol@rediffmail.com MOBILE NO. = 9886798746
Educational
Qualification : Dip. in Electronics Eng.
(Dyaneshwar Vidya Peeth)
Professional
Qualification : CCNA (Cisco Certified Network Associates.)
ITIL Certified Professional
Diploma in Field Engineering (CMS Institute).
Work Experience : Worked as Network Support Engineer at CMS computer institute for one year & two months.
October 2003 - WIPRO SPECTRAMIND Services Pvt. Ltd.
Designation Technical Associate
Process MICROSOFT HARDWARE TECHNICAL SUPPORT
Job Profile: Provide Hardware Tech. Support to International customers for the Microsoft products.
Worked as Network and Hardware Support Professional from Oct 2003. Job responsibilities include providing voice-based support for Microsoft Wireless Products or Wi – Fi Networks i.e. Wireless Routers and the respective adapters for the same. Also giving support for Wireless Keyboard and Mice (Normal and for Blue Tooth).Worked on Clarify tool briefly to record the incidents on a daily bases.
March 2005 – COGNIZANT TECHNOLOGY SOLUTIONS PVT. LTD.
Designation ITIS –Helpdesk Project Lead
Project INDYMAC BANK IT - Infrastructure Management
MOTOROLA – Infrastructure Management
JOB PROFILE:
* To lead the team of eight.
* To maintain the Daily, Weekly and Monthly reports for client.
* To have daily interaction with the client for improving the Project in
all aspects.
* To maintain the quality of calls by analyzing them.
* Worked on Remedy tool & HPSD briefly to support the logging of incident.
* To determine the ways of improvising individual performance
* To maintain individual data on a monthly basis.
* To be involved in Project Management work.
Personal Caliber
Received many appreciation mails from the client.
Implemented CPM to improve the quality of the project
Successfully completed the BS15000 training based on ITIL foundation framework (British Standard) conducted by KPMG.
Successfully completed the basic six sigma training (Yellow Belt).
Successfully completed the Internal Auditor’s training conducted by KPMG.
Worked under pressure situation and deliver the best to the client.
Build a good rapport with the client and applied innovative ideas to get more project from the client.
Have a Good Understanding Of BS15000 & ISO20000 Software Quality Practices, Processes, Team Management in Onsite/Offshore Model, Good Understanding And Experience in Working With Team Members From Different Cultures. Soft Skills Include Communication, Team Building And Multi Tasking Abilities.
Strong Organizational and Communication Skills.
Excellent Team Management/Leadership Skills.
Baseline Analysis, Log Analysis, Dashboard and Report Generation.
MANAGEMENT SKILLS
• Project Management – Involving Global Clients
• Team Management - Leading Large Global Teams
• IT Budget Planning - Understanding Operational Needs And Financial Planning
• Handling Escalations
• Management Of Checklists / Quality / Policy Standards/Processes
• Meeting Quality/Audit/Security Objectives.
• IT Risk Management
• Vendor Management
• Technical Evaluations
• In-House And External Project Management
• Forecasting Operation Needs
Passport Details
Passport No. : E-3103197
Issue Date: 26-08-2002
Expiry Date: 25-08-2012
Objective
Seeking a challenging position in your organization, so that I can apply my knowledge and experience in your organization. I assure you that you will find me sincere and hardworking to the best of my ability.
