Call Center Manager-Doha
Essential role related knowledge, technical skills, qualifications and experience: • Trend economic and financial, competitive dynamics and developments in the commercial offer of the reference Market • Systems, technical & management processes & loyalty of Customer Base (cross-selling, up-sell & loyalty) • Processes, organization and management of Call Centre • Customer relationship Management Techniques (Customer Satisfaction/retention) • Information systems of competence • Tools, methods and techniques for analysis, planning, reporting and monitoring Call Centre performances • Understanding of the knowledge management process.
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